Refund policy

RETURNS AND REFUNDS

www.emporiumonjames.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. If there is an issue with your product, for example if it’s faulty or not as described, we can offer a return for a replacement (where possible) or a refund by the same method that you made payment. Change of mind returns can only be refunded as store credit. All refunds are made at the discretion of www.emporiumonjames.com.au.