Shipping & Handling
Pricing
Nationwide, excluding furniture and other large items
We offer Free Shipping on orders above $100. Orders below $100 are shipped at a flat rate of $18.95.
QLD, NSW, ACT & VIC
Orders containing furniture and other large items are shipped at a flat rate of $280
NT, SA, TAS & WA
Orders containing furniture and other large items are shipped at a flat rate of $550
Shipping Terms
Processing orders
All items are in stock unless otherwise stated. The quantity of each item is listed, however if you need more than what is listed please reach out, we sometimes have more than what is listed online.
Your order will be packed and on its way to you within 2 business days, and we aim to make sure you receive your delivery within 5-10 business days.
Pre-order items are currently on their way to us. This means we have them on order with our supplier and have a confirmed date that they will be arriving. However worldwide delays can mean that some times we experience delays. We endeavor to keep these arrival dates as accurate as possible and will update when we received changes from our suppliers.
Returns & refunds
Every care is taken in photographing our products and providing an accurate description. If you need additional information/images on any of our products please reach out. We are happy to help with more information so that you can make your purchase with confidence. Note that colours on some of our pieces can vary from the image online and others are handmade and will have imperfections which are not faults.
All best efforts are made to ensure your treasures arrive safely. In the event that your goods are damaged in transit please email us at shop@emporiumonjames.com.au with photos of the broken item, any damage to the box, shipping label, and how the goods were packaged. We will replace the item, we just need the images to give to our freight carrier. In the event that this item is out of stock we will either refund or send a replacement as soon as it is available again.
We cannot issue refunds for change of mind, but please reach out as soon as possible as we may be able to issue a credit note for use either in store or online. Freight for a return for credit is the responsibility of the purchaser. Please ensure that if you do return an item that you package it well as if it arrives back to us broken we cannot issue a credit note.
We want your online shopping experience to be an enjoyable one, please feel free to leave us a review. We love our happy & return customers and we hope that you will be one of them